Nowata City Utilities
Nowata City Utilities
About the Nowata Municipal Authority
The City of Nowata provides area residents and businesses with essential water and wastewater service through the Nowata Municipal Authority (OK1021503).
The water source is the Verdigris River and the source water type is surface water.
You can learn more about drinking water quality in the City of Nowata on our water quality reports page.
Other Utility Service Providers in Nowata
The City of Nowata is an official AEP-PSO community for electric services and Oklahoma Natural Gas community for natural gas services.
The City of Nowata partners with Waste Connections to provide residential and commercial trash services. Customers pay for trash services on their Nowata Water Bill.
Sign-up for Service at Nowata City Hall
To start residential or residential water and sewer services with the City of Nowata, please prepare the following and come in-person to Nowata City Hall to start your new service.
If you have any questions, please don't hesitate to call the Help Desk team at City Hall - 918-273-3538.
If you do not have a printer, you can obtain a copy of the New Service Agreement Form in-person at Nowata City Hall.
Rental agreement or buyer's agreement
Driver's License
Money for deposit and connection fees
Buyer's Deposit - $50.00
Renter's Deposit - $100.00
Connection Fee - $30.00
Payment Information for City Utilities
Customer Alert - Convenience Fee for Credit Card Payments
Effective on Monday, March 3rd, 2025 the City of Nowata will be adding a $3.00 convenience fee to all credit card payments, over the phone and in-person at City Hall.
To avoid the $3.00 convenience fee, utility customers can sign-up for the auto draft option. Auto draft comes out on the 10th of every month or the following business day. This is a free option and forms are available at City Hall or via PDF download.
6 Ways to Pay Your Nowata Utility Bill
The City of Nowata offers utility customers 6 convenient ways to pay their utility bills.
Option #1 - Pay Bill Online
Pay Utility Bill Online: MyUtilityPayment.com
Instructions for Using Online Bill Pay:
- Select City of Nowata as your utility provider
- Enter Your Utility Account Number
- Have Credit Card or Debit Card Ready to Enter for Payment
Questions/Issues:
Contact City Help Desk, (918) 273-3538 or email HelpDesk@NowataOK.gov.
Option #2 - Pay Bill by Phone
Pay your Nowata City Utility Bill by Phone: 1-877-591-8768
Option #3 - Pay Bill In-Person at City Hall
Nowata City Hall Hours of Operation:
Monday - Friday, 8:30 am - 4:30 pm (Closed for lunch from 11:30 am - 12:30 pm. Please check the City Calendar for closures.
Acceptable Forms of Payment:
- Credit/Debit Cards (+$3.00 Convenience Fee)
- Cash
- Check (Local Checks Only)
- Money Order
Nowata City Hall Address:
114 S. Maple St.
Nowata, OK 74048
Option #4 - Pay Bill by Postal Mail
Mail your Nowata Utility Bill Payment to:
Attention: Utility Department
Nowata City Hall
114 S. Maple St.
Nowata, OK 74048
Acceptable Forms of Payment by Mail:
- Money Order
- Check (Local Checks Only)
Payment by Mail Terms and Conditions:
The City of Nowata is not responsible for any lost and/or stolen postal mail.
Please allow adequate time for your postal mail payment to arrive at City Hall by the payment due date.
Never send cash through the mail to pay your Nowata Utility Bill.
Option #5 - Pay Bill by Auto Draft
Pay Bill via Auto Draft:
The ACH auto draft payment option is a payment method that allows utility customers to avoid any convenience fees.
Auto drafts for payment of Nowata Utility Bills are processed on the 10th of each month.
Customers will need to fill out an authorization form at City Hall to setup auto draft.
Option #6 - After-Hours Drop-off at City Hall
Instructions for After Hours Drop-off Payments at City Hall:
You may drop off your Nowata Utility Bill payment in the “dropbox” at Nowata City Hall. Check or money order ONLY. Please no cash.
Payment Arrangements & Reconnections
The City of Nowata cannot guarantee payment plan or late payment options prior to disconnection of services. Please see below.
Payment Arrangement Options
Payment Arrangement Overview:
There are no guarantees that the City of Nowata will be able to offer a partial payment or post-due date (i.e. later) payment arrangement.
However, it's much appreciated that the utility customer contact City Hall, (918) 273-3538, to discuss payment options prior to non-payment. A non-payment can lead to late charges and ultimately, disconnection of service from the customer's property-business or residential.
Please do everything in your power to let us know directly of any trouble to make payment. As your payment is vital to our city's operations and ability to offer utilities to our entire community.
Questions/Issues:
Contact City Help Desk, (918) 273-3538 or email HelpDesk@NowataOK.gov.
Resume Service After Disconnect
To resume service your bill must be paid in full plus $60.00 for disconnect/reconnect fees.
Utility Documents & Forms
New Service Application
Required for all new City of Nowata utility accounts
Paperless Billing
Sign-up to receive emailed billing statements
ACH Auto-Draft
Authorization form for auto-draft payments
Pool Adjustment Request
Rate adjustment request for residential pool fill-ups.
Frequently Asked Questions
Are utility deposits refundable?
If you are not transferring service to another Nowata City address, you can ether get a full deposit back or credit it towards your final bill.
How much are late fees?
City of Nowata Utility late fees are 20% of the current month's bill.
How do I file an appeal regarding a charge/bill?
Email utilities@nowataok.gov or visit City Hall to begin your appeal process regarding utility charges.
How do I report a water emergency or request repair shut-off services?
AFTER HOURS:
Call 918-273-3532 to report a water main break or other water emergencies:
- If it's your house, provide your address and your account number.
- If it's not your house, provide the closest street address and intersection.
DURING HOURS:
Call City Hall, 918-273-3538, to report a water main break or other water emergencies:
- If it's your house, provide your address and your account number.
- If it's not your house, provide the closest street address and intersection.
How is the quality of Nowata's drinking water tested?
Per federal and state requirements, the Nowata Municipal Authority (OK1021503) provides a quality test yearly and issues public alerts regarding any violations, including boil orders.
View the latest Annual Consumer Confidence Report (CCR) for the Nowata Municipal Authority.
Customers can also visit the Oklahoma DEQ website for an entire breakdown of water quality testing, violations, and water system information for the Nowata Municipal Authority.
How do I transfer my utility account if I move locally?
Customers will need to fill out a New Service Application along with providing a copy of their new deed or rental agreement.
Customers may transfer deposit to the new account or apply the deposit to final bill on expiring account.
If a customer does choose to transfer the deposit, a $30.00 transfer fee will be applied to their account.
If a customer decides to apply their deposit to the final bill on the expiring account, they will need to pay a new deposit and connect fee at the new property.
City Utility Department News
